Acurately Delivered
Premier,
Reliable,
Efficient &
Professional
Parcel
Acurex is dedicated to providing premier, reliable, efficient, and professional courier and parcel services We aim to deliver parcels within the agreed timeframes for all service levels (e.g., same-day, next-day, or standard delivery).
Reverse Logistics
Managing the return of goods from customers. Proper handling of products at the end of their life cycle.
Last-Mile Delivery
Delivering goods from a transportation hub to the final destination.
Our Service Standards
What to expect
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Timely DeliveriesWe aim to deliver parcels within the agreed timeframes for all service levels (e.g., same-day, next-day, or standard delivery).
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14Package SecurityAll parcels are handled with care to ensure they arrive in the same condition as sent.
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Tracking and UpdatesReal-time tracking is available to keep you updated on your parcel's location and status.
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CommunicationOur customer service team is available to respond to inquiries, complaints, and feedback within 24 hours.
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Problem ResolutionLost or damaged parcels will be investigated promptly, and resolutions will be offered within 7 business days.
Our Responsibility
To you as a customer
- Treat you with respect and professionalism.
- Provide clear, accurate information about our services and pricing.
- Ensure a hassle-free and efficient delivery process.
For your Parcel
- Safeguard your parcel throughout its journey
- Use technology and trained staff to minimize risks of damage or loss.
Your Responsibility
Accurate Information
- Provide correct recipient details, including address and contact information.
- Ensure parcels are adequately packaged for transit.
Compliance with Regulations
- Avoid sending prohibited or restricted items.
- Adhere to weight and size limits as per our policies.